IGP Egbetokun Advocates for Accountability, Professionalism at Annual Police PR Conference

IGP Egbetokun Advocates for Accountability, Professionalism at Annual Police PR Conference

The Inspector General of Police, IGP Kayode Adeolu Egbetokun, Ph.D., NPM, has called for a renewed focus on transparency, accountability, and professionalism within the Nigeria Police Force (NPF) during his keynote address at the Annual Conference of Police Public Relations Officers and Communication Experts held in Asaba, Delta State, on November 18, 2024.

Addressing the theme, “Strengthening Nigeria Police Force Oversight and Accountability,” the IGP underscored the importance of public trust as the foundation of effective policing. He emphasized the role of the Nigeria Police Public Relations Department in bridging the gap between the Force and citizens, stating that his administration is committed to repositioning the unit for optimal performance.

Enhancing Training and Technology for PR Officers: The IGP highlighted significant strides made in capacity building for Public Relations Officers (PROs), noting that over 100 officers recently underwent advanced training on crisis communication, media engagement, and conflict resolution techniques.

 “Our goal is to uplift the image of the Nigeria Police Force by implementing sophisticated public relations strategies, addressing institutional shortcomings, and fostering a culture of transparency and accountability,” he said.

To complement the training efforts, state-of-the-art media and communication equipment have been allocated to public relations units across commands, a move aimed at ensuring the delivery of timely and accurate information to the public.

Bolstering Oversight Mechanisms:
In a bid to improve accountability, the IGP highlighted the strengthening of the Complaint Response Unit (CRU) and the Public Complaint Bureau (PCB). Both units now operate 24/7, providing platforms for citizens to report police misconduct. The CRU, he revealed, is equipped with a feedback system that ensures swift investigations into grievances, while the PCB has been fully operationalized nationwide.

 “Accountability forms the cornerstone of public trust,” IGP Egbetokun declared. “We urge the public to utilize the services of the CRU and PCB rather than resorting to social media for grievances, as our officers are professionally trained to address complaints promptly.”

The IGP provided comprehensive contact details for the CRU, urging citizens to report misconduct via calls, text messages, WhatsApp, or email.

Embracing Social Media and Digital Engagement: Recognizing the influence of social media in shaping public perceptions, IGP Egbetokun announced that the Force has increased its digital engagement on platforms like Twitter, Facebook, Instagram, and TikTok to combat misinformation and foster trust.

 “These digital forums enable citizens to voice their concerns instantaneously, request information, and offer feedback regarding police activities,” he explained.

Collaboration with Media and Civil Society:
The IGP emphasized the critical role of media partnerships in promoting transparency and accountability within the Force. He called for balanced reporting that highlights the commendable efforts of police officers alongside instances of misconduct.

 “Our partnerships with journalists and media outlets are built on the principles of accuracy, objectivity, and constructive criticism,” he said. “We encourage scrutiny but urge the media to also spotlight the dedication and bravery of our officers who risk their lives daily.”

 The conference also provided an opportunity to recognize the support of key stakeholders, including the Delta State Government, the United Nations Office on Drugs and Crime (UNODC), and other civil society organizations.

Commitment to Professionalism:
Acknowledging that a small fraction of officers may tarnish the Force’s image, the IGP reiterated his administration’s zero-tolerance stance on unprofessional conduct. He assured the public that disciplinary actions against erring officers would be swift and transparent.

“The vast majority of our officers are dedicated, professional, and honourable,” he remarked. “We will not allow the actions of a few bad elements to overshadow their sacrifices.”

Looking Ahead
As the conference unfolded, IGP Egbetokun urged participants to actively engage in discussions that would yield actionable recommendations for strengthening oversight and accountability mechanisms within the Force.

“United, we are committed to forging a more accountable, transparent, and responsive Police Force,” he concluded, declaring the conference officially open.