Over 8,000 Telecom Subscribers Switched Operators in January – NCC Report
The report showed that 9mobile experienced the highest customer losses, as 6,716 subscribers left the network. Once a dominant player in the market, 9mobile's subscriber base has remained stagnant at 3.2 million for three consecutive months—a sharp decline from the 23.4 million users it had in 2015 when it held a 15.7% market share. Despite the surge in porting, the operator gained only seven new customers in January.
The rise in porting activity highlights growing dissatisfaction with network quality and pricing, pushing subscribers to seek better alternatives.
Beneficiaries of the Porting Surge:
MTN gained 5,551 new subscribers while losing 1,188 to other networks.
Airtel added 2,414 porting customers and lost 399.
Globacom received 736 incoming subscribers but lost 405.
The increase in migration is attributed to poor network quality, competitive pricing, and improved services offered by rival operators.
Telecom Sector Rebounds
The telecom industry saw a strong recovery in January 2025, with active mobile subscriptions rising from 164.9 million in December 2024 to 169.3 million.
MTN, Nigeria’s largest telecom provider, added 2.9 million new subscribers, bringing its total user base to 87.5 million.
Airtel grew its customer base from 56.6 million to 57.6 million.
Globacom, which had previously lost users due to regulatory audits, increased from 20.1 million to 20.5 million subscribers.
9mobile, however, continued to struggle, with its subscriber base remaining at 3.2 million for the third consecutive month.
The NCC’s enforcement of the National Identification Number (NIN)-SIM linkage in 2024 had disrupted the market, leading to mass SIM disconnections. However, some affected users are now returning, often switching to different networks.
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